Refund policy

All sales are final. We do not accept returns or exchanges unless an item arrives damaged or defective.

Damaged or Defective Items

We take great care in packaging your purchases and want everything to arrive in perfect condition.

If your order arrives damaged or defective, please contact us within 3 days of delivery at admin@shangrilalane.com. Include your order number, a description of the issue, and photos of the damaged or defective item.

Once your claim has been reviewed and approved, we will provide a replacement or issue a refund to your original payment method.

You will not be required to return damaged or defective merchandise, and there are no return shipping costs.

Lost or Damaged Shipments

If your order is lost or damaged during transit, please contact us so we can investigate the issue with the shipping carrier and arrange an appropriate resolution.

Contact Us

Shangri-La Lane
105 3rd Street
Santa Rosa, CA 95401
707-800-9870
admin@shangrilalane.com